EXCHANGE & RETURN POLICY
Do you want to exchange for a different color/print, or perhaps a different size? No problem. Just contact us within 7 days of your order being received if you wish to exchange an item; the item must be returned to us with 14 days of your receipt of the item. Items need to be in their original, unworn condition in order to receive an exchange. If an item has been worn or used it cannot be exchanged.
Refunds will be given only if a replacement item (i.e. different size or color) is not available. If a replacement item is available and you would still like to receive a refund, then a restocking and processing fee of $6.00 will apply and will be taken out of your refund amount. Please note that shipping costs will not be refunded.
If you are unsure of sizes, please contact us prior to finalizing your order, as we are more than happy to assist you with this and anything else cloth diaper related.
Bebeboo product materials and workmanship are guaranteed for a period of 90 days from purchase date which allows ample time for any manufacturing defects to become evident. Warranty covers material and manufacturing defects or faults, including broken elastic, seams, snap fasteners. The warranty excludes:
Normal wear and tear
Leakage or smells
Damage caused by misuse
Any defective products will need to be returned to us, with proof of purchase and a Warranty Claim number, for repair or replacement. A Warranty Claim authorization number and receipt is REQUIRED for ALL returns and exchanges. A number will be automatically emailed to your email address after you fill out the form below.
If replacement is required, the product will be replaced with another of the same color and size (subject to availability). If deemed unreasonable, misuse or fair wear and tear, products will be returned at the customer’s expense.
If you choose to purchase Bebeboo Diaper and Accessories secondhand, we take no responsibility for the quality or the condition of the items regardless of age. Cloth Diapers and Accessories are considered garments and will wear out over time, especially because they are washed more often than anything else you use on a daily basis. The warranty is only valid to the original purchaser. As with most things, if you choose to purchase product second hand that is at your own risk.
Please message us to discuss any concerns.
WARRANTY CLAIM FORM
To file a claim, please complete the form below. To avoid delay please attach picture or video of the defect / issue.
Thank you for completing the form. Please allow up to 5 business days for a response. Thank you for your patience.